Returns & Refunds

YOU’VE GOT 30 DAYS. NO STRESS.

At herbs., we keep it simple. If something’s not right, you’ve got 30 days to send it back.

HOW TO RETURN

Product unopened? Unused? In original condition?
Then you're good.
Just email us at info@sniffherbs.com with your order number. We’ll send you the return address.
Heads up: return shipping is on you.

Once we get it back, we’ll process your refund within 24 hours.
Depending on your bank, it might take up to 10 business days to show up in your account.

NEED TO EXCHANGE?

Wrong item? Changed your mind?
No problem — if it’s unused, we’ll swap it.
Email info@sniffherbs.com with your order number and we’ll handle it.

DEFECTIVE OR DAMAGED?

If your jar shows up busted, let us know within 24 hours of delivery.
Send us a few clear photos + your order number to info@sniffherbs.com — we’ll sort it fast.

MISSING DELIVERY?

If your order disappears in the mail, reach out.
Wait 20 days first — if it still hasn’t arrived, we’ll resend or refund. No drama.

WANT TO CANCEL?

You’ve got 24 hours after placing your order to cancel it.
After that, it’s already on the move. But you can still return it once it arrives for a full refund.